"Frequently Asked Questions about our Channapatna Wooden Toys and Dolls".
1. What is special about Channapatna's toys? ?
A: Channapatna's toys are very safe, made from natural wood and coloured in bright non-toxic paints. Each toy has been carefully designed to be fun & engaging, and focus on different learning attributes/skills at different age groups starting from 3 months to 6+ years old.
2. Are the toys safe for my kids? ?
A: Channapatna's toys are very safe, eco-friendly, made from natural wood and coloured in bright non-toxic paints.
3. What are the various types of toys? ?
A: Channapatna toys has created the following 6 categories of toys that continue to grow and the selection continues to expand everyday:
Pretend & play: The magic of learning is in pretending. This is an important part of the child’s development. These toys help the child to discover life’s skills. It takes the child into a land of make-believe, encouraging new vocabulary and empathy.
Dance to the music: Fun for all ages! Help your child make his or her first music with these toys. These toys also help with sensory skills and hand-eye coordination.
Puzzles: are good learning tools that encourage cognitive skills, problem solving skills, fine motor development, hand and eye coordination and promote self esteem. They encourage hand-eye coordination and spatial awareness. They are important for many stages of a child’s development.
Explore and Learn: This is full of baby’s first toys, bright and colorful and take the child on a voyage of discovery. This also includes toys that help foster the creativity in the child.
On the move: Active kids means Active minds. Here is a selection of toys which encourage active play and enable little ones to keep fit and healthy. They not only improve self- confidence but also provide opportunities to develop friendships.
4.How long does it take to ship and deliver the toy?
A. We endeavor to ship ordered products typically within 1 working days of order placement and confirmation. Upon successful shipment of an order, we will send you the details of the consignment to allow you to check the status of your order. The typical delivery date shall be within 3 days of shipping and in some cases 5-7 days (Please see shipping and returns policy for details)
5.How can I track my order?
A. In most cases your order will be delivered within 3 or at most 5-7 days from shipping. In some cases, if there is an exigency, we will proactively call/email you and let you know. In the rare case that you do not hear from us, please email us at firstname.lastname@example.org
6.What is Channapatna toys return policy?
A.If you receive a damaged / defective Product or a Product that does not comply with the specifications as per your original order, please get in touch with the customer service. email us at email@example.com to register the reason for returning your order within 48 hours of accepting delivery of such order. Upon verifying the authenticity of your claim, we will determine if your order may be returned. If your order is eligible for returns then please follow the instructions for order return.
7.Can I cancel my order?
A: Yes, you can cancel your order if it has not yet been shipped. To cancel an order, please contact customer service at firstname.lastname@example.org or on WhatsApp at +91-8123611123.
Manage My Orders
How do I get more information about an item before I place my order?
In case you have any questions about a product, you can call/whatsapp us on the following number - +91-8123611123. You can also share an email to email@example.com. We will be happy to assist you.
How do I place an order on Channapatna Toys Online Store?
You can add the chosen items to your shopping cart and place an order on our website, or you can also get in touch with us at +91-8123611123 and we can place the order on your behalf.
Can I place an order on Whatsapp?
Yes, our WhatsApp number is +91-8123611123.
Where are you based out of? Do you have a physical store?
We are headquartered in Channapatna and our warehouse is located in Channapatna, Ramanagaram, Karnataka. We have physical store in Channapatna.
How do I track the status of my order?
As soon as your order has been placed, an email as well as a Whatsapp notification with the details of your order will be sent to you. You can track the shipment by clicking on the link provided in the email/message.
Can I change my shipping or billing address after an order has been placed?
Yes, you can do so either by contacting us through email or on our WhatsApp helpline number provided in the “Contact us” section on our website.
Can I see the products before I buy them?
It is not possible to share samples of our collection with you. However, we can share real-time images if required on a case-to-case basis.We are committed to providing premium quality products to our customers. Once you receive your order, you are simply going to love our range for its supreme quality and finish. You can also cross-check reviews for the concerned product on the respective product page on our website before placing an order.
What is the origin of the product? Which country?
We manufacture and curate unique wooden toys products in channapatna, karnataka, india.
I want my order early. Can you help?
You can opt for express shipping while placing your order(charges begin from Rs.200 and vary depending upon your order value). We can expedite your delivery only for select pincodes to reach you within 4-5 days. Kindly get in touch with our Customer Care team for more details.
Do you have an app that I can order from?
Our app is being built and will be available within a couple of months
What is a free gift? How can I get a free gift?
Free gifts are given for only those orders with order value above Rs.3000. You will have to manually add a free gift to your cart by ticking the button given next to ‘Free Gift’.
How do I check the estimated delivery date for my order?
At the checkout page, when you add your pincode and address details, an estimated date of delivery is shown to you.Once you have placed your order, you can also check the status via the tracking link shared with you through WhatsApp/email.
Can you deliver my item faster than mentioned on the checkout page?
The delivery time is dependent on the logistic network available in your location and the area’s serviceability. We always try to procure the item and deliver it as soon as possible. However, you can opt for express shipping on the checkout page and check the estimated delivery date before placing the order.
Do you ship internationally?
It depends on the order value and country. For further inquiry, kindly get in touch with our Customer Care team.
d.I am buying this product as a gift. Can it be gift-wrapped?
Yes, it can be gift-wrapped. The gift wrap charges are Rs.25 per item. You can select the “Add Gift Wrap” option on your cart for the desired order item.
Bulk Orders & Customization
How can I place a Bulk Order through Channapatna Toys?
You can share your order query with us via email or WhatsApp and our team will get in touch with you at the earliest.
Can I customize an item?
No, we do not customize any of our products. However, you can add a gift wrap or gift message at the checkout page while placing your order.